Value-Focused. Transformation.

“Change is the only constant in life.”

True for Heraclitus in 500 B.C., never more true than today.

Key change drivers point to an environment of “transformation as usual”.

M&A, renewal, turnaround or crisis - each environment has its own cadence and represents a demand for transformation.

My work globally has helped define three key pillars of a “transformation-ready” organisation:

CX - Value Proposition: customer value propositions based on deep understanding of customer needs, behaviors, and how they achieve success.  Symbiotic relationships built through respect for customers’ time, privacy, knowledge needs, predictable performance and value for money.  The purpose of customer experience driving reliability and continuous improvement.

AX - Value Platform - assets consuming capital and costs are leveraged for creating customer value.  The performance of inventory, property plant and equipment, supply chains, channels, intellectual property and data are measured by the value contribution to customers, and their investment returns.  Technology driving near-sentient asset behavior creates an ability to optimize asset experience for sustained performance.

EX - Value Delivery  - the extended enterprise - leadership, employees, suppliers, collaborators, communities, shareholders, etc - that operate to deliver CX and optimize AX.  The culture, social licence and enterprise experience that inspires customers and contributors to reach further via trust-based relationships.